COMMON FAQ'S

Frequently Asked Questions

Answers to questions commonly raised by women navigating hormonal, metabolic, and midlife health concerns.

What should I expect at my first appointment?

Your initial visit is a comprehensive, unrushed telehealth consultation lasting up to 60 minutes. We’ll discuss your symptoms, health history, sleep patterns, cycles (if applicable), medications, and concerns in depth. Any prior labs can be reviewed, and additional testing may be recommended when clinically appropriate.

The goal of this visit is clarity, understanding what may be contributing to how you feel and outlining reasonable, evidence-based options tailored to your physiology and preferences. Schedule your first visit

What happens during follow-up visits?

Follow-up appointments last up to 30 minutes and focus on evaluating progress, reviewing any lab results, and adjusting your care plan as needed. These visits allow us to refine treatment decisions based on how your body is responding rather than relying on static protocols.

What is a Quick Gynecologic Visit?

Quick Gynecologic Visits are brief, focused appointments designed for simple or time-sensitive concerns such as suspected UTIs, vaginal infections, medication questions, or prescription refills. These visits are available for established patients only.

Do you see patients in my state?

I currently accept new patients located in Arizona and New York. Licensure regulations vary by state, so eligibility for care is determined by your physical location at the time of the visit.

Are appointments conducted securely?

Yes. All visits take place through a secure, HIPAA-compliant telehealth platform designed to protect your privacy and medical information.

Do you prescribe hormone therapy?

When clinically appropriate, treatment options may include hormonal or non-hormonal approaches. Any recommendation is based on your symptoms, medical history, risk profile, and preferences. Care decisions are collaborative and guided by clinical evidence rather than predetermined treatment pathways.

Do you prescribe weight-management medications such as GLP-1s?

Prescription tools, including GLP-1 and non-GLP-1 options, may be considered when medically appropriate. Recommendations are made only after careful evaluation of your health history, physiology, and goals, with attention to safety, oversight, and long-term considerations.

What is your cancellation policy?

Appointment times are reserved specifically for you. Cancellations require at least 48 hours’ notice. Late cancellations are billed at 50% of the visit fee, and missed appointments are billed at the full fee.

This policy supports the ability to offer longer, unhurried visits and maintain availability for patients seeking care.

Do you accept insurance?

Her Vital Wellness is a private-pay practice and does not bill insurance directly.

This model allows for extended visit times, individualized care decisions, and treatment flexibility without insurance-driven limitations.
Upon request, a superbill can be provided for patients seeking potential out-of-network reimbursement.

Can I use my HSA or FSA card?

Many HSA/FSA plans allow payment for telehealth services, though coverage varies. Please consult your plan administrator for eligibility details.

Do you accept Medicare or Medicaid?

Due to federal regulations, services cannot be provided to patients enrolled in Medicare or Medicaid, even on a self-pay basis.